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Thanks hikeeba, I have sent an email last Friday. Still waiting for a reply

octave wrote:I never received mine although the tracking showed me it should have been delivered Did anybody else have this problem?

Hey it could be the case when your parcel has been delivered to the customs (ZOLL), tracking can show this as beeing delivered. - can take up to 5 weeks depending on the customs office which is handling the parcel. You can call your local customs office if they are holding any package for your name.
Some are fast, some are slower then others. Now during winter many people get a flue or are on holidays which means shortage on personal, which slows things down even more.