Re: Bicycle Gator Back Holographic Metalluxe
Posted: Wed Dec 14, 2022 2:21 pm
Just received this email from Bicycle:
I gotta say, it took them long enough but I think this is a good fix. A fix they had to implement.You’re receiving this email because you recently placed an order on bicyclecards.com.
We’ve had feedback of damage in transit and determined that our packaging policies were not robust enough to get your decks delivered safely, consistently. THANK YOU to everyone who reached out quickly to share this feedback. We have updated our policies and will be using more durable packaging moving forward.
If you received damaged product and want it replaced, please reach out. We are waiving return shipping charges and would be more than happy to set you up with fresh decks on par with your expectations and excitement.
If you have questions or need assistance, please reach out to us at support@bicyclecards.com
We’re sorry for the hassle for all affected. Please enjoy 25% off of your next order with code 25Bicycle2022 and see for yourself the changes we have made. Thank you for your patience and support. We will continue striving for excellence.