UnitedCardists.com - The forum for Cardistry, Magic, Custom Decks and All Things Playing Cards.

Decknowledgy wrote:Have any internationals or EUs received their November subscription yet?

Decknowledgy wrote:Do you get a notice that it has been shipped and when?

Pablo393 wrote:I have not received any decks and do not have any tracking numbers as of yet.

hsbc wrote:Hmmm... should I have gotten my platinum gilded deck by now?

hsbc wrote:Hmmm... should I have gotten my platinum gilded deck by now?

Strag wrote:Still haven't received my wooden box or gilded decks. Ready to end all ties and purchases from KWP as it's just shocking lack of communication overall. I have sent one last PM on KS to Jackson so will see if I get a response but I really just want a refund now as it's pointless not to have these yet. I have spent many thousands with them and am getting zero respect.

Sent from my moto g(7) power using Tapatalk

Bradius wrote:Either way, I am going to have to find a new storage place soon.

Bradius wrote: ↑Tue May 05, 2020 12:36 pm bdawg is right. Email Nick or KWP in general. Jackson's crew manages fulfillment issues, and they are good at it. I am sure them having to work out of their homes isn't making it easy.

As for Invocation fulfillment - You should have received your gilded decks, they went out a month or so ago. However, the wooden boxes still have not been sent as of last week. Jackson has mentioned in his live broadcasts that they have been completed and I think are on the way to the fulfillment crew to get out shortly. The problem was that the person they used to make the boxes eventually backed out very late in the game. Jackson was able to get another vendor he had used to get them made, but he had a very late start. Because of that, the gilded decks went out without the boxes. I know Jackson is apologetic about the situation and that one of his subcontractors dropped the ball.

Strag wrote: ↑Tue May 19, 2020 8:01 am
2. International buyers pay a huge premium due to the customs and chipping charges. Other companies mitigate these charges but KWP to date hasn't been able to do so. I can buy 90%+ of KWP decks in the aftermarket for chearper than if I preorder or subscribe! Makes no sense. Really should consider a European warehouse if they want to address that market, other companies have very successfully done so, including Ellusionist.

Strag wrote: ↑Tue May 19, 2020 8:01 am

Bradius wrote: ↑Tue May 05, 2020 12:36 pm bdawg is right. Email Nick or KWP in general. Jackson's crew manages fulfillment issues, and they are good at it. I am sure them having to work out of their homes isn't making it easy.

As for Invocation fulfillment - You should have received your gilded decks, they went out a month or so ago. However, the wooden boxes still have not been sent as of last week. Jackson has mentioned in his live broadcasts that they have been completed and I think are on the way to the fulfillment crew to get out shortly. The problem was that the person they used to make the boxes eventually backed out very late in the game. Jackson was able to get another vendor he had used to get them made, but he had a very late start. Because of that, the gilded decks went out without the boxes. I know Jackson is apologetic about the situation and that one of his subcontractors dropped the ball.

Just to be clear, international users did NOT get the Gilded decks shipped to them anyway. I know that you are a big apologist for KWP, but please don't mischaracterize something as having happened when it didn't. I should not ethat Jackson did refund me for the Kickstarter as I requested, so kudos for that.

The fact is that way prior to the pandemic, the supplier AND Jackson dropped the ball on this, their most expensive tier of a very delayed Kickstarter. I have spent well over $4000 on various KWP decks. I love the decks. The customer service not so much. I am still waiting for the decks that I have on delayed shipment to be sent to me some 3+ weeks since I paid the shipping. Looks like in the system they finally say shipped but I still haven't received a response to my numerous reminder emails.

Look, I love the KWP decks and have been a backer from the very beginning. I wouldn't have spent as much as I did with them if I didn't love the decks. That said, I see a number of issues around the production and sales of decks that have made me stop being a customer for now.

1. Poor communication on delays, especially on Kickstarter projects. Numerous examples of this of which Invocation is only one
2. International buyers pay a huge premium due to the customs and chipping charges. Other companies mitigate these charges but KWP to date hasn't been able to do so. I can buy 90%+ of KWP decks in the aftermarket for chearper than if I preorder or subscribe! Makes no sense. Really should consider a European warehouse if they want to address that market, other companies have very successfully done so, including Ellusionist.
3. Overproduction: Far too many variants (standard, limited, artist proofs, tuck swaps, Murphy's exclusives, the list goes one). Far too many decks as well. Reminds me of the early 90s and the baseball card collecting and production frenzy that went on. Just stop with the reprints and minor variants and focus on the utterly amazing designs you can do!

I'm sure I will get flack from the KWP apologists as I have before, but hey, I am free to state my opinion and so I have done so. I will probably buy KWP in the future, but likley in the aftermarket or on sale and definitely for much less than I have been paying to date.

JacksonRobinson wrote: ↑Tue May 19, 2020 9:24 amOther card companies may do this, but KW not doing this has nothing to do with our feelings toward international customers, it has everything to do with us not trying to break the law.

Thomas Jefferson wrote:If a law is unjust, a man is not only right to disobey it, he is obligated to do so.

Decknowledgy wrote: ↑Tue May 19, 2020 12:04 pm That's also the reason why I never buy directly from the States anymore regardless of any company, the custom charges are too difficult to predict. Most likely Int'l folks would end up being overcharged if they buy direct from the US if there is a local option to compare with. Keep in mind that Int'l folks are already paying more per deck on a basis, for instance, a deck of $10USD cards would be sold for £10GBP locally in my case. Sometimes it hurts a little to see US folks complain about Int'l shipping being too expensive… You've got all the goodies already, you know that? That mindset alone is making the playing card demographic more and more US centric. Just my 2 cents.

Edit:
Btw, does Aimee have a separate business email than Nick's address?

Harvonsgard wrote: ↑Tue May 19, 2020 2:14 pm

JacksonRobinson wrote: ↑Tue May 19, 2020 9:24 amOther card companies may do this, but KW not doing this has nothing to do with our feelings toward international customers, it has everything to do with us not trying to break the law.

Thomas Jefferson wrote:If a law is unjust, a man is not only right to disobey it, he is obligated to do so.

You gotta love the founding fathers.

I know that you are a big apologist for KWP, but please don't mischaracterize something as having happened when it didn't.

Bradius wrote: ↑Tue May 19, 2020 5:35 pm

I know that you are a big apologist for KWP, but please don't mischaracterize something as having happened when it didn't.

Wait. Hold the press. I missed that comment.

I am not sure what I have mischaracterized. That the gilded Invocations were mailed before the cases? I think I posted photographic proof that they did, at least I received mine. Excuse me for assuming everyone got them as KWP doesn't do special things for me.

Also, I guess I need to disagree with your comment that I am a big apologist for KWP. I think if you look at most of my posts, I tend to be positive about most creators in general. Not always, but certainly in most cases. By no means I have I been positive about everything that has come out of KWP. I have an insane KWP collection to be sure, but some decks I don't like. Jackson caters to other collectors decks that just don't work for me.

I don't have problems with people having issues with KWP or other creators. However, if I have had a different experience, I think I should be allowed the same opportunity to comment.

Jackson, I don't care if you don't fix the custom's fees. However, how about the state and local tax issues? That IS something you should fix. Pronto.

Kings Wild Project is incorporated and still offices in Texas so it still has to charge Texas sales tax. Is that what you are talking about???