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Re: Red Artifice Uncut Sheets

Posted: Fri Jan 18, 2013 9:39 pm
by lumpyliew
Joe Hadsall wrote:
Strag wrote:Shame that my two uncuts that cost over $200 were damaged because of your desire to save a few pennies. I'm disgusted too. Maybe it would have been smart to do a shipping test?
Even at our volume, saving 10 cents was NOT the reason we tried the two-inch tubes. We've heard feedback before about the three-inch tubes being too bulky, so we gave the slimmer tubes a shot. They didn't work, so we won't use them again. As for your sheets, I hope you've already contacted customer service about them. If your sheets were damaged because of those tubes, we'll make things right. If you haven't already, go to http://www.ellusionist.com/contacts" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false; to speak with customer service.
Thumbs up!

Re: Red Artifice Uncut Sheets

Posted: Sun Jan 20, 2013 1:46 am
by SeanWhelan
Glad to see the decision. E always had great customer support.

Re: Red Artifice Uncut Sheets

Posted: Mon Jan 28, 2013 11:53 am
by lumpyliew
May get one of these if its still available when E releases the Blue LTD