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Evilgamer wrote: ↑Fri Nov 10, 2023 12:13 pm And for the shipping they definitely should have/should just reprocess the orders themselves and refund appropriately rather than ask people to contact them.

True. Asking people to contact them if they feel they were overcharged is not the right way to do it. But I guess the verification process needs to be a manual checking and the rates are different for every country. Also it looks like they were only thinking about ROW orders, but even US/Canadian backers have had some surprises with taxes. I imagine asking thier providers to verify 2500 orders isn't feasible.

And on a business perspective, they wouldn't issue refunds if a customer/lawsuit didn't ask for it.

Evilgamer wrote: ↑Fri Nov 10, 2023 12:13 pm Ok I’m all for flogging Wyrmwood when they screw up. But in both the case of that machine installer and the international fee plugin they hired someone to figure that out for them because they knew they didn’t know how to do it (and in the case of the machine it was running fine until someone who knew it better said “why are you going so slow?”

Now it’s completely fair to say they didn’t catch or fix either problem fast enough or communicate well about it. And for the shipping they definitely should have/should just reprocess the orders themselves and refund appropriately rather than ask people to contact them.

who is in charge of doing the hiring?

Wjpc sent over gilded samples. As creative director is always intended for the decks to be gilded in black (with exception of prism deck). I hope wyrmwood won’t make stupid choices here because the deck looks phenomenal with black gilding. It’s one of the only reasons to choose wjpc over Cartamundi in my opinion. Cartamundi won’t do black gilding.

CCwonder wrote: ↑Fri Nov 10, 2023 11:05 pm

Evilgamer wrote: ↑Fri Nov 10, 2023 12:13 pm Ok I’m all for flogging Wyrmwood when they screw up. But in both the case of that machine installer and the international fee plugin they hired someone to figure that out for them because they knew they didn’t know how to do it (and in the case of the machine it was running fine until someone who knew it better said “why are you going so slow?”

Now it’s completely fair to say they didn’t catch or fix either problem fast enough or communicate well about it. And for the shipping they definitely should have/should just reprocess the orders themselves and refund appropriately rather than ask people to contact them.

who is in charge of doing the hiring?

If its like enterprise computers, when you buy equipment either the company you buy it from or the manufacturer of the equipment chooses who does the install work because its built into the purchase.

For the web site, could be them or could be whoever they hired to do the web site (which has always been a dumpster fire for them so....).

TheGentlemanWake wrote: ↑Sat Nov 11, 2023 10:23 am Wjpc sent over gilded samples. As creative director is always intended for the decks to be gilded in black (with exception of prism deck). I hope wyrmwood won’t make stupid choices here because the deck looks phenomenal with black gilding. It’s one of the only reasons to choose wjpc over Cartamundi in my opinion. Cartamundi won’t do black gilding.

I didn't even realize the decks were gilded...even in those pictures it just looks like the black card stock.

Im not opposed by any means (and WW didnt even mention the gilding...but doesnt say what color it is on the page either) unless you bring it to their attention I dont think they would even think to change it

Is WJPC gilding better/worse than Legends. (trying to gauge quality)

Love the black gilding. I’m on the fence about my prism. Not sure if I should keep it.

CCwonder wrote: ↑Sat Nov 11, 2023 11:51 am Is WJPC gilding better/worse than Legends. (trying to gauge quality)

WJPC gilding is very high quality.

Is it possible to backed out from a project when it is on their final 24 hours?

laitostarr777 wrote: ↑Mon Nov 13, 2023 7:29 pm Is it possible to backed out from a project when it is on their final 24 hours?

Yes as long as it doesn’t put them below funding.

Well, I finally decided that I have backed away from the campaign… I’ve already given Wyrmwood the chance to quicklt fix the mess they made from Groundskeeper (I send them an email that they requested should I complain about the overcharging), yet they failed to do that - it took really long time to hear back from them, as if they are stalling. I am sorry to HAVE to do this, but I won’t repeat the same mistake twice.

Not sure will I feel relief or remorse about backing away:
Remorse: I will have to wait for a very long time for the decks to pop out in stores later, especially from TGW webstore where I planned to get it
Relief: AT LEAST i don’t have to deal with WW “bugged” website

Wyrmwood sympathizers may feel wronged for this, but I can’t just deal with them anymore… it makes me to believe that WW is just non-friendly for internationals. All that I can hope for is for Wake to never partnership with Wyrmwood ever again - just leave them be with the woodworks and such.

Jeez... it took until when I gave them the farewell message for them to notice my plead to fix the mess -3-
Some team they are...

from todays update

There will be special black gilding on the sides of the Twilight edition of the deck, with gold gilding on the Chaotic Night edition.

WJPC is the planned manufacturer for these cards, and they have exceeded our expectations so far. Provided they continue to deliver great results, and the new samples they're working on look great, we will be proceeding to place the card order with them.

We'll be working on getting a video of the NEW samples, once they arrive, to showcase all of the different finishes and gilding. We haven't done it based on the current samples, given they are already out of date. Ideally we'll have footage of the new samples for the next update, but they may arrive a bit later than that.

We will be offering large metal coins, as shown in a recent update. We've handled these, and they look - and feel - great. We estimate the price of these to be approximately $30 for a set of 3, though this pricing is not yet finalized. You'll be able to add these to your order when we open up the website to finalize and confirm your order, as discussed in our last update

also they put in a good plug for beetle backs

Evilgamer wrote: ↑Wed Nov 15, 2023 1:49 pm from todays update

There will be special black gilding on the sides of the Twilight edition of the deck, with gold gilding on the Chaotic Night edition.

Bruh… there goes one bad decision over there from Wyrmwood.
Wake shows how GOOD black gilding on the Chaotic Night, YET they decided to put it on the Twilight Edition, and vice versa.
Oh, HOW GREAT they are without the guidance of the creative director.

TONIGHT at 8pm eastern, a conversation with Wyrmwood's Bobby D. Join us as we discuss all things wyrmwood and more. There's also a $100 giftcertificate giveaway too!

https://www.youtube.com/live/E1deH0uwTr ... QsvCWjExik

So this half months update for the deck was a little concerning, not really on WW's part but for WJPC.

Seems that their project manager contact at WJPC left, without telling anyone, and without actually putting the deck into production..or passing the work to anyone else (literally the WW PM was expecting the cards to show up he said) . So rather than risk more misunderstanding they are going to basically start from near beginning with art and samples and be behind a month or two. I was a little worried that the volume that WJPC is getting now would start to cause things to go wrong I believe someone else had some quality issues with them recently.

Hopefully this wasnt the same guy that was working with Omar on his stuff with WJPC.

As Disenchanted pointed out, WW also said that WJPC hadn't delivered the ordered quantities for Groundskeeper either, (which explains why I had to send them a blue standard deck back that I got in error...they dont even (currently) have enough to fill the last kickstarter orders.)

Evilgamer wrote: ↑Mon Jul 15, 2024 3:32 pm So this half months update for the deck was a little concerning, not really on WW's part but for WJPC.

Seems that their project manager contact at WJPC left, without telling anyone, and without actually putting the deck into production..or passing the work to anyone else (literally the WW PM was expecting the cards to show up he said) . So rather than risk more misunderstanding they are going to basically start from near beginning with art and samples and be behind a month or two. I was a little worried that the volume that WJPC is getting now would start to cause things to go wrong I believe someone else had some quality issues with them recently.

Hopefully this wasnt the same guy that was working with Omar on his stuff with WJPC.

The only other issue with them I've seen is the one Montenzi had regarding product changes being done without consulting and quoted prices changing ( IIRC). This update by Wyrmwood in concerning though and hopefully doesn't lead to any other issues for this project or others.

I think WJPC is a victim of their own success. They have seen a huge influx of projects - even before Cartamundi shut down and bowed out. When I switched War of Reams from Carta to WJPC in January, my contact told me from the beginning they were in the weeds and had been for quite some time. Throughout the process, there were huge communication issues between the sales team and the warehouse/printing team. Overall, the final result was high-quality, but I had to make compromises and changes due to various departments dropping the ball at WJPC.

It's a mixed bag with them, so I hope things can get squared away and they sorted out before they implode. This latest issue with Corrupted is not a good sign, though.

Looks like there were quantity shortage with Groundskeeper shipment from WJPC as well. Let's hope TGW projects goes well. Goldsmith seems to have been stalled at the moment.

Disenchanted_11 wrote: ↑Mon Jul 15, 2024 5:43 pm Looks like there were quantity shortage with Groundskeeper shipment from WJPC as well. Let's hope TGW projects goes well. Goldsmith seems to have been stalled at the moment.

Last update for Goldsmith was that the tucks were done and being assembled, decks are in assembly. All will then be shipped to Gamblers Warehouse for packaging and shipment. He estimated that everyone should have them in their hands by the end of summer. Based on that I'd guess shipments will likely start in mid August.

Adamthinks wrote: ↑Mon Jul 15, 2024 6:00 pm Last update for Goldsmith was that the tucks were done and being assembled, decks are in assembly. All will then be shipped to Gamblers Warehouse for packaging and shipment. He estimated that everyone should have them in their hands by the end of summer. Based on that I'd guess shipments will likely start in mid August.

Yes the decks were being assembled last month, I wonder if that happened successfully.
I hope that estimate is still accurate given the developments at WJPC.

Adamthinks wrote: ↑Mon Jul 15, 2024 4:16 pm

Evilgamer wrote: ↑Mon Jul 15, 2024 3:32 pm So this half months update for the deck was a little concerning, not really on WW's part but for WJPC.

Seems that their project manager contact at WJPC left, without telling anyone, and without actually putting the deck into production..or passing the work to anyone else (literally the WW PM was expecting the cards to show up he said) . So rather than risk more misunderstanding they are going to basically start from near beginning with art and samples and be behind a month or two. I was a little worried that the volume that WJPC is getting now would start to cause things to go wrong I believe someone else had some quality issues with them recently.

Hopefully this wasnt the same guy that was working with Omar on his stuff with WJPC.

The only other issue with them I've seen is the one Montenzi had regarding product changes being done without consulting and quoted prices changing ( IIRC). This update by Wyrmwood in concerning though and hopefully doesn't lead to any other issues for this project or others.

Wait, did I miss something with that story? I thought Montenzi's WJPC issue was on him, not WJPC. My understanding was that WJPC reached out to confirm that he wanted the deck "like this" meaning the clubs were also spades. Assuming a language barrier issue, he consented and thus the mistake decks. I thought WJPC went out of its way to check his wishes. Could be wrong, but that's the gist I got.

PiazzaDelivery wrote: ↑Mon Jul 15, 2024 10:03 pm

Adamthinks wrote: ↑Mon Jul 15, 2024 4:16 pm

Evilgamer wrote: ↑Mon Jul 15, 2024 3:32 pm So this half months update for the deck was a little concerning, not really on WW's part but for WJPC.

Seems that their project manager contact at WJPC left, without telling anyone, and without actually putting the deck into production..or passing the work to anyone else (literally the WW PM was expecting the cards to show up he said) . So rather than risk more misunderstanding they are going to basically start from near beginning with art and samples and be behind a month or two. I was a little worried that the volume that WJPC is getting now would start to cause things to go wrong I believe someone else had some quality issues with them recently.

Hopefully this wasnt the same guy that was working with Omar on his stuff with WJPC.

The only other issue with them I've seen is the one Montenzi had regarding product changes being done without consulting and quoted prices changing ( IIRC). This update by Wyrmwood in concerning though and hopefully doesn't lead to any other issues for this project or others.

Wait, did I miss something with that story? I thought Montenzi's WJPC issue was on him, not WJPC. My understanding was that WJPC reached out to confirm that he wanted the deck "like this" meaning the clubs were also spades. Assuming a language barrier issue, he consented and thus the mistake decks. I thought WJPC went out of its way to check his wishes. Could be wrong, but that's the gist I got.

I think everyone is confused if we are talking about Legendarium. That’s printed by King Star and yes Montenzi made the mistake. King Star tried to bring it to his attention but language barriers got in the way. It’s not WJPC.

Fenrir wrote: ↑Mon Jul 15, 2024 10:37 pm

PiazzaDelivery wrote: ↑Mon Jul 15, 2024 10:03 pm

Adamthinks wrote: ↑Mon Jul 15, 2024 4:16 pm

Evilgamer wrote: ↑Mon Jul 15, 2024 3:32 pm So this half months update for the deck was a little concerning, not really on WW's part but for WJPC.

Seems that their project manager contact at WJPC left, without telling anyone, and without actually putting the deck into production..or passing the work to anyone else (literally the WW PM was expecting the cards to show up he said) . So rather than risk more misunderstanding they are going to basically start from near beginning with art and samples and be behind a month or two. I was a little worried that the volume that WJPC is getting now would start to cause things to go wrong I believe someone else had some quality issues with them recently.

Hopefully this wasnt the same guy that was working with Omar on his stuff with WJPC.

The only other issue with them I've seen is the one Montenzi had regarding product changes being done without consulting and quoted prices changing ( IIRC). This update by Wyrmwood in concerning though and hopefully doesn't lead to any other issues for this project or others.

Wait, did I miss something with that story? I thought Montenzi's WJPC issue was on him, not WJPC. My understanding was that WJPC reached out to confirm that he wanted the deck "like this" meaning the clubs were also spades. Assuming a language barrier issue, he consented and thus the mistake decks. I thought WJPC went out of its way to check his wishes. Could be wrong, but that's the gist I got.

I think everyone is confused if we are talking about Legendarium. That’s printed by King Star and yes Montenzi made the mistake. King Star tried to bring it to his attention but language barriers got in the way. It’s not WJPC.

Ahhhh true true, my mistake. I'm not familiar with the Montenzi-WJPC issues in that case.

PiazzaDelivery wrote: ↑Mon Jul 15, 2024 11:02 pm

Fenrir wrote: ↑Mon Jul 15, 2024 10:37 pm

PiazzaDelivery wrote: ↑Mon Jul 15, 2024 10:03 pm

Adamthinks wrote: ↑Mon Jul 15, 2024 4:16 pm

Evilgamer wrote: ↑Mon Jul 15, 2024 3:32 pm So this half months update for the deck was a little concerning, not really on WW's part but for WJPC.

Seems that their project manager contact at WJPC left, without telling anyone, and without actually putting the deck into production..or passing the work to anyone else (literally the WW PM was expecting the cards to show up he said) . So rather than risk more misunderstanding they are going to basically start from near beginning with art and samples and be behind a month or two. I was a little worried that the volume that WJPC is getting now would start to cause things to go wrong I believe someone else had some quality issues with them recently.

Hopefully this wasnt the same guy that was working with Omar on his stuff with WJPC.

The only other issue with them I've seen is the one Montenzi had regarding product changes being done without consulting and quoted prices changing ( IIRC). This update by Wyrmwood in concerning though and hopefully doesn't lead to any other issues for this project or others.

Wait, did I miss something with that story? I thought Montenzi's WJPC issue was on him, not WJPC. My understanding was that WJPC reached out to confirm that he wanted the deck "like this" meaning the clubs were also spades. Assuming a language barrier issue, he consented and thus the mistake decks. I thought WJPC went out of its way to check his wishes. Could be wrong, but that's the gist I got.

I think everyone is confused if we are talking about Legendarium. That’s printed by King Star and yes Montenzi made the mistake. King Star tried to bring it to his attention but language barriers got in the way. It’s not WJPC.

Ahhhh true true, my mistake. I'm not familiar with the Montenzi-WJPC issues in that case.

He made a post here a month or so ago detailing an issue he had with WJPC.


From the House of Whispers thread,

"They don't like sharing quotes, but I know for sure that they don't have a standard set of quotes. When my representative was fired from the company, they sent me a new quote that was much higher than what I had before, assuming I was either new or perhaps naive. After that, I stopped using them. But next time, I will mention your info and ask them to provide the same prices."

And from Legendarium,
"There are also companies that are overly proactive and make changes without asking, and this happens frequently. I've had such cases with WJPC, where I was shocked by the changes, with comments like "it's better this way." Thankfully, these were caught at the approval stage."

Yes, I haven't used WJPC in a long time. I'm very glad that I didn't use them for Legendarium. Based on my experience, if your representative gets fired, it's the worst thing that can happen. You're immediately forgotten because A) by default, your project is a tiny fraction of their turnover, and B) they've already sold you their services, the sales department has received their bonuses, and you'll be handled as an extra burden. There is also a significant disconnect between sales team and production. Production is more important, but often sales understand there's a problem and try to protect you. When they fail, they face trouble from management and eventually adapt, leaving you alone to deal with production, with whom you can't directly communicate. Either they try to help you and others and then resign, or they get fired because they protect you instead of the company. I've had conversations with two of my representatives who were fired. I won't disclose the details I'll emphasize that it's a decent company; they won't do anything blatantly wrong to you. However, there are aspects that always need to be considered in the work.

I've had some slow down with regards to the Beetlebacks. Working through it. What a challenging project. Sigh.