Playingcards.net stickers

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Playingcards.net stickers

Unread post by bamabenz »

Not sure if this is the right forum, but I don't see a better place.

i've been pretty happy ordering decks from playingcards.net, aka gambler's warehouse.

But I just noticed in my last order, for a few of Chris O's Oracle decks and black Mystery decks, that there were playingcards.net stickers on the bottom of the tucks.

This is no big deal if there is cellophane over the tucks, but the Mystery decks are bare.
Guess what happens when you peel the stickers off?

Has anyone else had this happen to the decks they've ordered from them?
/bama
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Re: Playingcards.net stickers

Unread post by Alyooola »

Hi bamabenz

If you peel the stickersoff and it ruins your tuck, we will be happy to replace them for you. Please feel free to PM me regarding this issue.

I have also informed our fulfillment team to NOT do this in future orders of these decks. We apologize for any inconvenience. We were not aware that this was happening. Thanks for bringing it to our attention.

Thank you.
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Re: Playingcards.net stickers

Unread post by rousselle »

You and your responsive customer service. Sheesh. It's like you *want* to keep customers coming back.
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Re: Playingcards.net stickers

Unread post by Eoghann »

Yeah these guys are TOO nice. Something's up. :lol:
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Re: Playingcards.net stickers

Unread post by CBJ »

I"M Kinda curious... what do the stickers look like?
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Re: Playingcards.net stickers

Unread post by Gamblers Warehouse »

they are regular playingcards.net stickers.
We are encouraging customers to buy from website directly. We now have around 90 percent of products offered at free domestic shipping. By this weekend we will have all of them...
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Re: Playingcards.net stickers

Unread post by Eoghann »

That's definitely good, but maybe you could consider some removable vinyl stickers so they're easy to peel without causing damage? I know I've had decks with custom seals made out of vinyl and they're amazing. No residue and no damage. I just loathe the paper stickers. :lol:
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Re: Playingcards.net stickers

Unread post by CBJ »

A lot of hardcore collectors may be put off by the stickers if they don't remove easily, and without residue.

Are they easily removed?
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Re: Playingcards.net stickers

Unread post by DragonSoul »

I have to admit I was a bit peeved when I got in some decks from their Black Friday sale and found the stickers. But, they peeled off of the cellophane easily and didn't leave a residue. It just seems like a waste of money to me, as collectors will peel them off the minute they get them and non-collectors are going to rip the cellophane off anyway. (Not to mention, paying someone to actually put them on.)
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Re: Playingcards.net stickers

Unread post by bamabenz »

So, Eddie is asking for a picture showing the damage.
I guess its not obvious that the stickers are a problem? :o
Maybe I'm making this all up?
So I'm posting it here. :P

Image

/bama
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Re: Playingcards.net stickers

Unread post by Fes »

GW is great about customer service! I've only ever had one hiccup (with Eerie decks) and they took care of it instantly. Really great crew there, just sayin they'll get you sorted np. ;)
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Re: Playingcards.net stickers

Unread post by Eoghann »

bamabenz wrote:So, Eddie is asking for a picture showing the damage.
I guess its not obvious that the stickers are a problem? :o
Maybe I'm making this all up?
So I'm posting it here. :P

Image

/bama
Was that through PM? Coz he didn't ask for public proof. :)

It makes sense though. Make sure you're not a dirty rotten scammer just trying to score extra decks. :lol:
I don't understand why anyone would just take someone's word for it to begin with.
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Re: Playingcards.net stickers

Unread post by DragonSoul »

I can't imagine that they won't resolve this satisfactorily.

I have to relate my experience with their customer service. I kept waiting for my Steampunk Bandits decks while seeing everyone post that they had received theirs. When they never showed up, I contacted them and they gave me a tracking # for a shipment that had been sent in December. What was disturbing was that the tracking # said they had been delivered! I double checked other shipments and found an eBay package (of a United Cardists deck no less) also showed a delivered status despite not ever having been left in my mailbox. This was during the height of Christmas deliveries and the two missing packages were only a couple of days apart. I’ve lived at the same address for the past 27 years and I’ve never had this happen before. Of course, the Post Office was absolutely zero help. Gambler’s replaced my package, no questions asked, for which I am very grateful. I didn’t get a replacement from the eBay seller.

As a cautionary note, the same thing happened in late January to a friend of mine in another state. In his case, it was a very expensive, one-of-a-kind, artist remarqued, special edition book. It turned out to have been delivered to an address several miles from him but fortunately, the person who received it was nice enough to take it back to the Post Office and it made it’s way to him.
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Re: Playingcards.net stickers

Unread post by bamabenz »

I guess for me trust is a two-way street.
When I place an order, I am showing trust in the merchant.
Trust to deliver goods in new condition.
Trust not to undergo undue hassle.
When the merchant knows that he placed stickers on the tucks, all they needed to do is try to peel one of them off to see the damage they create.
The merchant in this case didn't do that.
They asked for proof of that which they could have verified for themselves.
In other words, no trust for the customer.
I have no doubt that Eddie will make good.
But I KNOW he doesn't trust me.
So, let me ask this...why should I trust him, if he doesn't trust me?

/bamabenz
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Re: Playingcards.net stickers

Unread post by Cbkimble »

think about it like this, if you shipped hundreds/thousands of packages a month, could you afford to just take everyone that had a problem at their word. It's not personal, it's just good business. What if he had taken your word and you posted on here that he did so, do you think there aren't thieves out there that would take advantage of that? I'd do the same thing. I wouldn't consider it a lack of trust what-so-ever, simply a good business practice.
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Re: Playingcards.net stickers

Unread post by Eoghann »

I just think you're blowing it out of proportion. It was definitely unfortunate that your decks got messed up but they're fixing that already. While I'm not a fan of ANY kind of sticker on a tuck (including seals), I agree that they should have at least tested them before putting those decals on God knows how many unprotected tucks. It's not so bad on plastic wrapped decks. But if it were up to me, I'd stick to the postcards they always put instead of decals. Or a tested, easily removable decal. As I've said before, paper stickers are the worst. And as Alysha mentioned, she'll make sure that doesn't happen again.

As Kimble said, even if you're a regular Boy Scout who wouldn't hurt a fly, there's plenty of people out there who are the complete opposite.
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Re: Playingcards.net stickers

Unread post by bamabenz »

Eoghann wrote:I just think you're blowing it out of proportion. It was definitely unfortunate that your decks got messed up but they're fixing that already. While I'm not a fan of ANY kind of sticker on a tuck (including seals), I agree that they should have at least tested them before putting those decals on God knows how many unprotected tucks. It's not so bad on plastic wrapped decks. But if it were up to me, I'd stick to the postcards they always put instead of decals. Or a tested, easily removable decal. As I've said before, paper stickers are the worst. And as Alysha mentioned, she'll make sure that doesn't happen again.

As Kimble said, even if you're a regular Boy Scout who wouldn't hurt a fly, there's plenty of people out there who are the complete opposite.
I may well be blowing it out of proportion.
Then again, its my money that I'm spending.
I didn't realize that I was buying unwanted advertising that was gonna create a hassle for me.
It won't happen again.

/bama
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Re: Playingcards.net stickers

Unread post by Fes »

One other thing to consider. They're a fulfillment center too, it's all shipping out of the same place. It's not reasonable to expect someone to stand there and check every package before it's shipped. Sometimes employee's get in a rhythm of doing things and it's just automatic. The hand reaches out and grabs a sticker, it gets stuck the product gets shipped and no one noticed until it reached it's destination and was opened up. No idea why the stickers are placed on anything. They should just be popped into the box in my opinion but hey who knows what the plan or theory was behind it, or if it was executed as planned. It may have been planned that way, pop a sticker in a box and someone took it to, pop a sticker on a deck. It happens, people make mistakes and don't follow every direction to the letter. Especially in a role that has "putting product in a box" as it's job description, just sayin monotony can cause errors, we've all been there.

From A to D to there's a lot of opportunity for minor miscues, accidents, damage, etc. One out of 1,000 is good, I think GW has much better record than that. No one can have 100% perfection. When you have such a good rate of delivery it's not unfounded nor unheard of to ask the end user to supply a photo of said product. I take it on myself to just include the photo initially, saving time and letting them know exactly what happened with visual representation. A photo is worth 1,000 words they say, probably a thousand words short on the estimation there.

This helps me as well as them, so they can correct any errors that may have come up in the process as well as speeding up the replacement process. I don't think of it as "in case they don't trust me." I think of it in terms of so this can be avoided in the future. I do this for whatever product it may be and whatever retailer. It's just a good idea in my opinion. Not something to take offense to or be upset over in the slightest.

If it was 1984 and they demanded a Polaroid through snail mail before considering replacement, well that would be different. ;)
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Re: Playingcards.net stickers

Unread post by Eoghann »

During all my time collecting, there have been quite a few mishaps from different sellers. I've either gotten refunds, free replacements and letting me keep the damaged one or in a "worst case scenario" a prepaid padded envelope was sent to me to ship the damaged deck back. Most asked for pictures and others just took my word for it.

I don't know what terms you agreed upon with GW, but if the extent of your hassle was taking a few pics, I can't let that GW bashing slide. It seems unwarranted to hold a grudge when they seem to be taking the necessary steps to make amends.

Ideally the stickers should not be on any deck at all, and thanks to you bringing that issue up, they're taking steps to correct it.
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Re: Playingcards.net stickers

Unread post by bamabenz »

Fes,

For me its been 2 problems out of 2 orders from their website.
The first time they sent me the wrong decks.
I had to take a picture to prove it to them.
It took several tries to get a postage-paid label from them that would actually work.
They ended-up being out of stock with the decks I ordered.
Eddie did end-up sending me Hive decks in exchange, which cost more, and I do appreciate that and now I will publicly thank him for it.

I think its great that you guys are defending him.
But for me its a pattern of having a problem with an order, then having to prove to Eddie that he screwed-up.
It gets old.

/bama

p.s. for cross-post:

Eoghann -- this is bashing? Really? Especially for UC, this is civil. Exactly what did I say that you interpret as a bashing?

p.p.s. -- Sorry for not answering your question about the source of the request for the pic. It was indeed by PM. I'm not going to copy/paste it here as, hey it was a PM, and even though it was a civil exchange I think posting somebody's private message w/o their permission is sort of rude.
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Re: Playingcards.net stickers

Unread post by Fes »

If it's a reoccurring problem for you Bama, I can certainly understand your feelings. There has been a retailer that I've had to deal with over and over which was always a hassle, it wasn't fun at all and I ultimately decided upon the same choice you seem to have made here. It wasn't with GW though and I'm very happy to say I haven't experienced that.

I don't think you're GW bashing either so much as letting your feeling and experience be known about the issues. It happens. No company will ever have 100% satisfaction. I'm glad your issues are with GW though, this means you'll have something to make you feel good at the end because GW won't simply turn it's back and say piss off. They'll try to make it right instead.

(Some others don't do that and have made Fes sad. While others have taken up to two months to resolve an issue, which also made Fes sad, DB store anyone? :roll: )
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Re: Playingcards.net stickers

Unread post by Eoghann »

bamabenz wrote:
Eoghann -- this is bashing? Really? Especially for UC, this is civil. Exactly what did I say that you interpret as a bashing?



I don't know man, to be honest. That train of thought has left the station. :lol: I probably didn't even mean bashing anyway. Wish I had Sinjin levels of argument/discussion stamina and eloquence. But typically after I've said a piece I lose interest and go fart along someplace else to make someone else's life less enjoyable. :lol: Nothing personal at all, just...eh, yah know?

I'm really glad you're getting your issue sorted. GW are a pretty cool bunch as far as I'm concerned, barring a few unfortunate issues. :mrgreen:
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Re: Playingcards.net stickers

Unread post by Cbkimble »

Just a side-note. To help remove stickers try using a hairdryer. I wouldn't recommend high if removing from shrink wrap but it does help and I haven't had any problems so far.
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Re: Playingcards.net stickers

Unread post by Fes »

I'll have to try that when I get a deck off amazon. Those big ass white "this is what it is" stickers that cover half the tuck are a nightmare. The black marker covering the bar codes also sucks. I use hand sani on a cotton bud, both can be found in my gf's face painting kit check yours haha, and gently remove the marks. Don't go too heavy or the hand sani will seep in and get to the tuck which can mess with colors. If that happens just move that deck up to "using it for the next poker game" list. :lol:
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Re: Playingcards.net stickers

Unread post by Bruno »

Keep a bottle of Shellite handy, it will 'cut' most sticker glue enough to tease 'em off ..... even stubborn glues will come away with abit of work better than nothing.
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Re: Playingcards.net stickers

Unread post by volantangel »

Fes wrote:gf's face painting kit
For a second i thought your gf was into professional face painting..
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Re: Playingcards.net stickers

Unread post by Marcus »

I can understand that it could be annoying for you to have to provide pictures, but having been on the other side it's a safety thing. If GW is experiencing anything remotely like what I've seen at other places then they get dozens of bogus claims every year. It only makes sense to ask for a picture to keep that down, and while you as a customer only deal with one store the store is dealing with hundreds (or thousands) of customers every year and can't keep track of everyone that's been trustworthy before or not.

I do as Eoghann ( think?) mentioned and send a picture in my first e-mail on the rare occasions I've had a problem with an order. Sure, it's a minute extra work initially but it saves me time since I usually only have to write that one e-mail.
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Re: Playingcards.net stickers

Unread post by Gamblers Warehouse »

We are shipping 2 new decks without stickers. So you can keep the previous ones to open & play. Reserve these new ones for your collection :)
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