Sherlock Holmes - Moriarty Edition Reprint - Playing Cards

[bhong]

I think it's quite easy to take things out of context. I guess before I continue, I should mention that my opinions will be biased.

As for the QA issue:

Having to reprint the Moriarty sucks, no if and or buts about it. I'd say that Jackson straight up honestly admitted the mistake and refunded the money (including shipping for INT backers) that asked for it. A lot where happy with the refund, but a lot were equally happy with the errorred decks; they felt it was very Moriarty-esque. For the over-printed number on the seal, they were a machine error that's hard to control. The machine is set to print to X number and not suppose to go over it. It was definitely not intentional. If anyone is unhappy with that and haven't opened the deck yet, they can straight up send it back to Jackson for a refund or a replacement. As for the signed V1, Jackson straight up admitted he forgot to do that. Did someone buy the V1 thinking they’d be signed? Maybe. I know I was happy to get an 8$ deck that’s fancy and I’ve got decks that make great gifts Sherlock fan friends so I'm set for a bit. I will argue that on Kickstarter and BackerKit, the product that is listed for sale straight up matches what the buyer got in their hand at the end of the day. Again, if someone is unhappy with it not being signed, send it back for a refund. I don’t say this in some condescending way, but I’d ask for a refund of any company if I’m unhappy with their product, and in this case, the company straight up will offer it.

For anyone sending something for a refund or a replacement, send me a note at brendan@kingswildproject.com and I'll make a note in the system. Make sure that the deck is in the condition that is arrived in before sending things back for a refund or replacement. I'd advise people to send things in a way that's trackable that if USPS loses it, we can figure out what happened and potentially have USPS pay for it 'cause it's their mistake. The return address is on the Kings Wild site via the contact section.

As for the comparison to other companies,

It is sure easier to make 1 person happy than it is to make 800 people happy. I'm not saying that it doesn't matter to try to make every customer happy, but equally it is impossible. Though I'd say a lot of those almost 800 Moriarty V2 backers are happy. People, often time, will find their own way to be unhappy about something. What a company can do is just keep trying and doing its best to try to make as much of its costumer happy as possible. And that does mean that sometimes, a company will lose costumer and gain them as well. Ideally, there’s way more gain than there is lost.

BMPokerworld shut down 'cause well the owner has issues and well we can all take that however we want it from. I’d figure that D&D and E are doing fine. They seem to be doing their own way. Does that mean everything they do will succeed? Nope, but ideally most of it will. I’d say that E listened and sold LE decks instead of making it a “Buy a brick to get 1 LE”. Did the design, colour or price make everyone happy? Nope, but I’m sure some were quite happy to not have to buy a brick or once. D&D is trying something different from what they normally do. Will it always work out? Nope, but power to them to try to do something different from what they normally do. Whether it’s a mistake or not, who knows. It’s still early. The important thing is to always learn from mistakes and in this case, it’s best to make promises on Kickstarter, on Jackson’s site, BackerKit, etc where it’s easier to remember and it shown loudest and clearest.

I’ve said it before, but as consumer and costumers, we should speak with our wallets. Don’t like something? Don’t buy it. Don’t like a person who made something? Don’t buy it. I’m missing out on some book series that I’ve liked ‘cause the author are awful awful people, but at least they won’t get my money to do harm. I’ve straight out said to Jackson if he makes someone that sucks or that I dislike, he won’t get my money ‘cause my money doesn’t like leaving me much. So hopefully we can all get over this first world problem and go on enjoying what we’ve got and be happy with that.

On that note, free T11 plug, I should get some Charity Water and Animal Kingdom decks to appease my 1st world guilt.

PEACE!

[Cbkimble]

I really am trying figure out how to respond in a community like this. I honestly want to make things right with all of my costumers.

No where did I tell anyone to stuff it, or that I don't need your money. If I came off like a dick in my response, I'm sorry. I was in no way trying to be one. You guys are demanding an explanation, but I have given you THE honest explanation. I forgot, plain and simple. I can't figure out if you guys want more than that or if you want me to make something that seems a little more exciting that "I'm sorry, I forgot." It is absolutely my responsibility and in no way was I ever trying to make it not mine. Please, Please, Please, send them back and I will refund your money.

When I offered a refund and a refund of shipping I believed that was fair and would make anyone who was dissatisfied made whole. I truly love being part of this community but it is very disheartening to try and be an active member when it feels like every time, no matter what, anything thing or solution you do is wrong or in some way thieving.

Call me a baby or say "Buck up Jackson," that's business. But I have absolutely NO regrets with the way I have conducted my business and invite anyone to compare it to any body else in the card industry.

I screwed up guys, seriously that's what happened.

Jackson, I can understand that all this can be disheartening. I made a comment and tried to be as polite as I could. I don't doubt that you did make a mistake and you forgot, I just think that you could learn to communicate a little better b/c it does come off, in my opinion, like a child throwing a temper tantrum. The other issue with the print over 2750, that should've been caught by Kings Wild and never shipped out, at least not at this time. From what I've been seeing and reading you have a lot on your plate at the moment but you still have to make time to make sure things are done right. I'm just trying to offer a little constructive criticism instead of lashing out. I also hope you can understand that a lot of people don't know how to communicate their feelings either, they lash out in a brutal manner. Please don't hold what has been said against the entire community. I truly love your work and look forward to supporting you in the future.

[JacksonRobinson]

I really am trying figure out how to respond in a community like this. I honestly want to make things right with all of my costumers.

No where did I tell anyone to stuff it, or that I don't need your money. If I came off like a dick in my response, I'm sorry. I was in no way trying to be one. You guys are demanding an explanation, but I have given you THE honest explanation. I forgot, plain and simple. I can't figure out if you guys want more than that or if you want me to make something that seems a little more exciting that "I'm sorry, I forgot." It is absolutely my responsibility and in no way was I ever trying to make it not mine. Please, Please, Please, send them back and I will refund your money.

When I offered a refund and a refund of shipping I believed that was fair and would make anyone who was dissatisfied made whole. I truly love being part of this community but it is very disheartening to try and be an active member when it feels like every time, no matter what, anything thing or solution you do is wrong or in some way thieving.

Call me a baby or say "Buck up Jackson," that's business. But I have absolutely NO regrets with the way I have conducted my business and invite anyone to compare it to any body else in the card industry.

I screwed up guys, seriously that's what happened.

Jackson, I can understand that all this can be disheartening. I made a comment and tried to be as polite as I could. I don't doubt that you did make a mistake and you forgot, I just think that you could learn to communicate a little better b/c it does come off, in my opinion, like a child throwing a temper tantrum. The other issue with the print over 2750, that should've been caught by Kings Wild and never shipped out, at least not at this time. From what I've been seeing and reading you have a lot on your plate at the moment but you still have to make time to make sure things are done right. I'm just trying to offer a little constructive criticism instead of lashing out. I also hope you can understand that a lot of people don't know how to communicate their feelings either, they lash out in a brutal manner. Please don't hold what has been said against the entire community. I truly love your work and look forward to supporting you in the future.

Thanks for your response. As for the numbered seal screw. There really never was an overprint, (no more or less than the +- 10% that is standard) the seals just got screwed up. I received the correct number of decks. Kevin and I count all decks when we receive them and the numbers were accurate to what was ordered and paid for. There was never a need for us to be on the watch for over run numbers as there were less than 2750 decks in the group of decks that were sealed. Its always that way, USPCC always botches decks and throw them away, especially when they have to hand apply the seals.

On a different note (and I say this with as much politeness and tack as I humanly muster) What ever people may say or write about my schedule and how much I have on my plate is only rumor and gossip. Sure I'm busy, but no more busy than any body else with a full time job and a family. My schedule and work load in no way affected me forgetting about the singed decks, me being an idiot artist that can barely keep his desk clean had everything to do with it. The only person here that knows whats going on with my projects and schedule is Brendan, without him there would be countless more things that would fall through the cracks. No offense to Mike but just because Mike says "he has alot on his plate" doesn't mean that I do, It means that I may be taking my daughter to school at the moment you called or was trying to figure out what on earth my 2 year old ate that could cause a 300 lb warhead go off in her diaper. I hate that I forgot the signed decks and I hate that text on a forum can be read in a million different ways but be the exact same words.

[sinjin7]

I also hope you can understand that a lot of people don't know how to communicate their feelings either, they lash out in a brutal manner. Please don't hold what has been said against the entire community.

This is non-sense. I went back and re-read every single post in this thread from after the time people found out their v.1 Moriarty decks weren't signed to June 19 when Jackson made his attempt at addressing the missing signatures. NOBODY lashed out in a "brutal manner". In fact, I thought the posts were fairly respectful and civil. Then Jackson makes his post, and whether he intended it to be that way or not, many people (myself included) found his response churlish, dismissive, and arrogant.

But even the posts following Jackson's June 19 post can hardly be considered even remotely close to "brutal". The most strongly worded post would be th4mo's, where he called Jackson's attitude "a bit dickish". And he made that comment directly after acknowledging Jackson's offered solution "plenty fair". I found th4mo's post on-point, well-reasoned, and completely appropriate. Anyone who views this as lashing out or brutal has skin waaaay to thin to last long in any industry.

I really am trying figure out how to respond in a community like this.

Really? Are you serious? Is it that much of a mystery to you that people would be disappointed in not getting what they were eagerly expecting due to YOUR mistake, regardless of how honest of a mistake it was? Then you have the audacity to say only 10% of the people were mislead into thinking they'd receive signed decks and the rest are happy and satisfied. The problem is we, here on UC, were that 10%!

Jackson, your solution to your mistake (sending the deck back for a full refund) is beyond reproach and is the only viable solution. Personally, I'm not going to go through the effort of re-packaging the deck and sending it back to get my 8 bucks back - its not important enough for me to put up with the inconvenience or effort. Where you made your true mistake was not misprinted cards, mis-numbered deck seals, or broken promises of hand signed decks, but rather the "dickish" attitude you gave to an important target demographic of fans who buy your decks.

At the end of the day, you screwed up, you did the best you could to remedy your screw up but rubbed some of us the wrong way in the process and as a result, a few of us have a lower opinion of you. It is what it is. Six months from now, no one's going to remember or care about this little Moriarty fiasco as long as you continue to pump out kick-ass decks that we'll continue to buy.

[Gareth]

These Sherlock decks definitely appear to be 'deckus horribilis' for Jackson.

Jackson, just to be clear the only issue I have is with (emphasis mine);

To address the non signed decks it was simply me forgetting I posted that one sentence here on this board. I changed directions after posting. Apologies I screwed up, but no where else was it ever posted. Does that make it right, no, but the only place where info can be counted as gospel is in the location where money changes hands and you decide to place your order. ....

Also the majority of people were not expecting a signature as members of the card forums only make up about 10% of the people who back / order my decks. This forum is the ONLY location where that post was made.

This appears to be saying "I only made the promise here. You're less than 10% of my audience, so why would you expect me to fulfill it". I'm not saying this is what you meant, but it definitely felt to me that you were dismissing concerns of your customers on this forum.

Should we really have to scrutinise everything you post 'at point of sale' to see what we're actually going to get versus your other statements in the future?

I believe that generally we understand that this was a mistake (either in promise or delivery) for which you've held your hand up and apologised - but for me these sentences tend to erode the great customer service reputation you (and your crew - particularly Brendon in my one dealing) have deservedly earned.

Where you made your true mistake was not misprinted cards, mis-numbered deck seals, or broken promises of hand signed decks, but rather the "dickish" attitude you gave ...

As sinjin7's post alludes, the only thing you can do now is apologise (as you have) and move on. If you keep putting out excellent decks and providing excellent customer service this will be largely forgotten in a short time whilst we collectively move on to bitch about whatever D&D, Theory11, Ellusionist or someone else messes up.

[SBurk49]

LOL at this WHOLE thread.

You guys.... LOL

[Mike Ratledge]

On a different note (and I say this with as much politeness and tack as I humanly muster) What ever people may say or write about my schedule and how much I have on my plate is only rumor and gossip. Sure I'm busy, but no more busy than any body else with a full time job and a family. My schedule and work load in no way affected me forgetting about the singed decks, me being an idiot artist that can barely keep his desk clean had everything to do with it. The only person here that knows whats going on with my projects and schedule is Brendan, without him there would be countless more things that would fall through the cracks. No offense to Mike but just because Mike says "he has alot on his plate" doesn't mean that I do, It means that I may be taking my daughter to school at the moment you called or was trying to figure out what on earth my 2 year old ate that could cause a 300 lb warhead go off in her diaper. I hate that I forgot the signed decks and I hate that text on a forum can be read in a million different ways but be the exact same words.

Jackson, you know that I am the first in line to stand between you and the mongrel hoard, even when I'm catching hell for it.

You don't have the 50-100 v1 Moriarty decks to send to the people here on UC that ordered them? Seriously? I know - it's not free, but it's sure a lot cheaper then taking them back and refunding the money - not that I want it, but I did expect to get 3 signed 'special v1 edition' decks with the seals on them.

Not even 1 per user that ordered them signed?

[bhong]

On a different note (and I say this with as much politeness and tack as I humanly muster) What ever people may say or write about my schedule and how much I have on my plate is only rumor and gossip. Sure I'm busy, but no more busy than any body else with a full time job and a family. My schedule and work load in no way affected me forgetting about the singed decks, me being an idiot artist that can barely keep his desk clean had everything to do with it. The only person here that knows whats going on with my projects and schedule is Brendan, without him there would be countless more things that would fall through the cracks. No offense to Mike but just because Mike says "he has alot on his plate" doesn't mean that I do, It means that I may be taking my daughter to school at the moment you called or was trying to figure out what on earth my 2 year old ate that could cause a 300 lb warhead go off in her diaper. I hate that I forgot the signed decks and I hate that text on a forum can be read in a million different ways but be the exact same words.

Jackson, you know that I am the first in line to stand between you and the mongrel hoard, even when I'm catching hell for it.

You don't have the 50-100 v1 Moriarty decks to send to the people here on UC that ordered them? Seriously? I know - it's not free, but it's sure a lot cheaper then taking them back and refunding the money - not that I want it, but I did expect to get 3 signed 'special v1 edition' decks with the seals on them.

Not even 1 per user that ordered them signed?

This would bring us back to fairness to all the customers.

Whether a customer is from a playing card forum or a first time Kickstarter backer or a hardcard Sherlock fan, they should be all treated fair in that they will get the same product to the same standard. They'll get their decks packaged the same, the same quality decks and they'll be sent out in the same batches when shipped.

I'm sure we can all agree that it'd work best for every customer if they're treated like every other customer in that no one gets priority treatment or 3rd class treatment. If 50-100 members of the UC board should get signed V1 decks then equally all backers that got the V1 from the reprint project should get complimentary signed V1 decks. Since that's not happening, it's fair that no one gets extra signed V1 decks. And any backers that were lucky enough to get any signed item, well, that's a bonus. It's not asked for, it's not stated, but hey, bonuses sure are great. Other companies have done similar thing. I even remember Brad Christian of E doing that during the crazy holiday rush at E last year when he was helping out in the warehouse. I didn't get anything, but those that got it were lucky and I'm sure that's cool. Extras and bonuses sure are cool, but definitely shouldn't be expected 'cause otherwise, they wouldn't be extras or bonuses.

Again, for those upset or unhappy with the decks. If, they're still wrapped in and unopen, feel free to send it back for a refund/replacement if there's and issue. For anyone sending something for a refund or a replacement, send me a note at brendan@kingswildproject.com and I'll make a note in the system. Make sure that the deck is in the condition that is arrived in before sending things back for a refund or replacement. I'd advise people to send things in a way that's trackable that if USPS loses it, we can figure out what happened and potentially have USPS pay for it 'cause it's their mistake. The return address is on the Kings Wild site via the contact section. If possible, send me the tracking number as well as so I can monitor and keep track of things.

[sinjin7]

This would bring us back to fairness to all the customers.

Whether a customer is from a special forum or a first time Kickstarter backer or a hardcard Sherlock fan, they should be all treated fair in that they will get the same product to the same standard

Damn, I feel like I'm beating a dead horse and honestly, I'm past caring. But when I see a comment like this, I just can't help myself. Don't you see this boat about fairness and treating customers equally to the same standard has already sailed? The people here on UC were NOT treated fairly or to the same standard because apparently WE (that 10%) were the only ones who were told we would get hand signed decks and that did not happen. You consider that fair and to the same standard as everyone else? No one else got sold a false bill of goods. So don't come here preaching about how you must treat everyone fairly to the same standard after we were already treated unfairly and unequally to a different standard from everyone else. Yeah, yeah, I get it - if we don't like our deck, we can return it for a full refund, blah blah blah.

This isn't about signed decks. Its about excuses, justifications, and rationalizations. You guys messed up, we got screwed. You're not going to do anything about it because you guys selectively treat "everyone" (the 90%) fairly and equally. Period. Just hurry up and print the damn Turtle Back Tallys.

[Cbkimble]

See that's just a terrible excuse. You want to be fair?!? Fair was that, yes we mere 10%, were told we'd get signed decks and we didn't for whatever reason. Trying to come here and rationalize this mistake by saying it wouldn't be fair to the other 90%. The other 90% didn't know about it, so how is it fair to include them?

Personally, getting signed decks would be nice, but I'm not worried about that. The lame excuse you're trying to use is what I have a problem with.

Here's a question: if we shipped them back, covering shipping, would Jackson be willing to sign them and ship them back, at his expense? That's a very fair question.

Would anyone else here have an objection to that?

[TGunitedcardists]

Here's a question: if we shipped them back, covering shipping, would Jackson be willing to sign them and ship them back, at his expense? That's a very fair question.

Would anyone else here have an objection to that?

I thought that's exactly what Jackson Robinson offered.

[TLZ1979]

sheesh - is anyone handing out the pitchforks and the torches (or do i have to bring my own).. looks like we have a nice little witch-hunt going currently, can i join in. I love a good witch hunt

[Aussie888]

sheesh - is anyone handing out the pitchforks and the torches (or do i have to bring my own).. looks like we have a nice little witch-hunt going currently, can i join in. I love a good witch hunt

Make sure there's not a fire ban going at the moment. You don't want to get in trouble. Though it might keep you safe from flammable monsters.

[Cbkimble]

Here's a question: if we shipped them back, covering shipping, would Jackson be willing to sign them and ship them back, at his expense? That's a very fair question.

Would anyone else here have an objection to that?

I thought that's exactly what Jackson Robinson offered.

From what I read it was if you weren't happy, send the deck back for a full refund. I never read anything that said he'd sign them and ship them back, but I could've missed something. The only recommendation I read to get them signed was at the 52+joker convention in october.

sheesh - is anyone handing out the pitchforks and the torches (or do i have to bring my own).. looks like we have a nice little witch-hunt going currently, can i join in. I love a good witch hunt

What we have here is a failure to communicate. lol. Just some mixed feelings over unsigned decks.

[wahl0108]

I'm pretty sure the drama on here would rival that of middle-school girls. He's a human being. He forgot. This reaction was acceptable when we were five and in the candy store. I'm ninety-eight percent sure I'm closer to five than any of the rest of you. Was I bummed? Yes. But I got over it and I'll see if I can pay extra to have him sign the next one cause he has no obligation to do any of it. Now if you have an eidetic memory or have otherwise never forgotten a single thing in all your years of existence, go ahead and stone the poor man. But otherwise, it's time to put on your big girl panties and deal with it.

[Norbie]

I'm pretty sure the drama on here would rival that of middle-school girls. He's a human being. He forgot. This reaction was acceptable when we were five and in the candy store. I'm ninety-eight percent sure I'm closer to five than any of the rest of you. Was I bummed? Yes. But I got over it and I'll see if I can pay extra to have him sign the next one cause he has no obligation to do any of it. Now if you have an eidetic memory or have otherwise never forgotten a single thing in all your years of existence, go ahead and stone the poor man. But otherwise, it's time to put on your big girl panties and deal with it.

Life is not a stage but a primary school playground.

Oh.... And personally I'm a "Boxer" man.

[UtterFool]

Personally I would just like to receive my decks.

Here you all are complaining, for the past week, about receiving your decks unsigned and I haven't even received mine.

I really don't understand how it happens to me but I have never received my orders from Jackson around the time everyone else does. Mine always seam to be the last shipped.
I live in the US so it isn't like I am waiting on international shipping.

Maybe my order is being held so that Jackson can sign it when he gets time.

[decibelhz]

I'm pretty sure the drama on here would rival that of middle-school girls. He's a human being. He forgot. This reaction was acceptable when we were five and in the candy store. I'm ninety-eight percent sure I'm closer to five than any of the rest of you. Was I bummed? Yes. But I got over it and I'll see if I can pay extra to have him sign the next one cause he has no obligation to do any of it. Now if you have an eidetic memory or have otherwise never forgotten a single thing in all your years of existence, go ahead and stone the poor man. But otherwise, it's time to put on your big girl panties and deal with it.

I'm with you. I got into this hobby to have fun but man, some of the people on this forum get their panties twisted up way too easily. I've mentioned in a different thread that the stuff that goes on here feels like I'm in middle school all over again.

[th4mo]

On a different note (and I say this with as much politeness and tack as I humanly muster) What ever people may say or write about my schedule and how much I have on my plate is only rumor and gossip. Sure I'm busy, but no more busy than any body else with a full time job and a family. My schedule and work load in no way affected me forgetting about the singed decks, me being an idiot artist that can barely keep his desk clean had everything to do with it. The only person here that knows whats going on with my projects and schedule is Brendan, without him there would be countless more things that would fall through the cracks. No offense to Mike but just because Mike says "he has alot on his plate" doesn't mean that I do, It means that I may be taking my daughter to school at the moment you called or was trying to figure out what on earth my 2 year old ate that could cause a 300 lb warhead go off in her diaper. I hate that I forgot the signed decks and I hate that text on a forum can be read in a million different ways but be the exact same words.

Jackson, you know that I am the first in line to stand between you and the mongrel hoard, even when I'm catching hell for it.

You don't have the 50-100 v1 Moriarty decks to send to the people here on UC that ordered them? Seriously? I know - it's not free, but it's sure a lot cheaper then taking them back and refunding the money - not that I want it, but I did expect to get 3 signed 'special v1 edition' decks with the seals on them.

Not even 1 per user that ordered them signed?

I guess i stirred up this hornet's nest, but i think it's gone far enough. Jackson's offer to refund the decks and pay return shipping really is completely fair. My complaint, at the risk of being redundant, was just about the attitude that came across in his post. Jackson's communication skills are nowhere near his designing abilities (sorry bro!). He really needs more help in this area.

But he did explain. He did apologize.

Continuing to hound him for signed decks at this point is in really poor taste, and just smacks of a collector wanting to get a high-value item for next to nothing.

This has been yet another learning experience for Jackson, and again there is just no way to please everyone. I think we all value having him be an active participant on UC, so let's not make him cringe every time he thinks about posting here.

[Sher]

Yeah, I think the main point was that people were put off by the tone of his response rather than the solution he offered (which was fair).

Just clarifying that since it seems a quick scan of this thread doesn't make that apparent.

[Godzillian]

On a different note (and I say this with as much politeness and tack as I humanly muster) What ever people may say or write about my schedule and how much I have on my plate is only rumor and gossip. Sure I'm busy, but no more busy than any body else with a full time job and a family. My schedule and work load in no way affected me forgetting about the singed decks, me being an idiot artist that can barely keep his desk clean had everything to do with it. The only person here that knows whats going on with my projects and schedule is Brendan, without him there would be countless more things that would fall through the cracks. No offense to Mike but just because Mike says "he has alot on his plate" doesn't mean that I do, It means that I may be taking my daughter to school at the moment you called or was trying to figure out what on earth my 2 year old ate that could cause a 300 lb warhead go off in her diaper. I hate that I forgot the signed decks and I hate that text on a forum can be read in a million different ways but be the exact same words.

Jackson, you know that I am the first in line to stand between you and the mongrel hoard, even when I'm catching hell for it.

You don't have the 50-100 v1 Moriarty decks to send to the people here on UC that ordered them? Seriously? I know - it's not free, but it's sure a lot cheaper then taking them back and refunding the money - not that I want it, but I did expect to get 3 signed 'special v1 edition' decks with the seals on them.

Not even 1 per user that ordered them signed?

I guess i stirred up this hornet's nest, but i think it's gone far enough. Jackson's offer to refund the decks and pay return shipping really is completely fair. My complaint, at the risk of being redundant, was just about the attitude that came across in his post. Jackson's communication skills are nowhere near his designing abilities (sorry bro!). He really needs more help in this area.

But he did explain. He did apologize.

Continuing to hound him for signed decks at this point is in really poor taste, and just smacks of a collector wanting to get a high-value item for next to nothing.

This has been yet another learning experience for Jackson, and again there is just no way to please everyone. I think we all value having him be an active participant on UC, so let's not make him cringe every time he thinks about posting here.

+1 100% Agree

[wwpierce]

So I am not going to jump on the "no signed deck" bandwagon.. personally it has been beat to death at this point. Jackson (and us) learned a valuable lesson and I bet he won't make the same mistake twice. I imagine we will all see a small 1pt font disclaimer (similar to car sales ads) from now on attached to all posts by him.

That being said, I have another question/comment. The V1 Special Edition Error decks.. How was the decision made to go from "only" previous backers had the option for one deck, to anyone backing the project could buy two decks and the previous backers could get a third? That one burned me more than the whole signed deck issue.

My initial thought was, OK.. this is cool.. I am a previous backer and Jackson is offering me a "Special Edition Deck" (sticker).. for my loyalty.. That was May 13.. then on May 16 it became "hey everyone can have two decks now"..no matter who you were. Previous backer or new backer.

So why not make the V1 decks actually available to everyone again? You were allowing anyone to buy two so you obviously had a pile of them. Why not keep the "Special Edition" decks actually special? How many "Special Editions" sold?

If you were stuck with a bunch of V1 decks, sell them.. Pull a 100, 300 or whatever out and say "hey loyal previous backers, here is the 100 I saved for you u guys". You get the "Special" decks.. and to gang that missed out on V1, I am going to let you add one V1 deck to your order, etc...

Just trying to understand the logic behind that one...

[Sher]

Wayne, that's a good point.

[chach]

Just trying to understand the logic behind that one...

The logic behind that decision is easy. $, £, € & ¥. Dollars, Pounds, Euros and Yen (oh my). Cash. Money. Dinero. Mullah. Greenbacks. Folding Bills. Currency.


In other words, "Damn, I got a whole lot of product that I already said I won't sell at any other time. I don't want to lose all my money on it, so I'll sell a few special editions to limited people. "

Followed soon by, "Damn I still have a lot of product that I already said I won't sell, but already sold some. I know, I'll say that more people are special but still limit what they can buy so they feel special too. Nobody will care, and the yells from the umm, what, 10% or so that do care will be drowned out by the cries of joy from the rest of the crowd that is clamouring to give me money."

I'm sure it wasn't as diabolical as that (this post is written in a semi-satirical tone) but you get the gist of it.

[Mike Ratledge]

On a different note (and I say this with as much politeness and tack as I humanly muster) What ever people may say or write about my schedule and how much I have on my plate is only rumor and gossip. Sure I'm busy, but no more busy than any body else with a full time job and a family. My schedule and work load in no way affected me forgetting about the singed decks, me being an idiot artist that can barely keep his desk clean had everything to do with it. The only person here that knows whats going on with my projects and schedule is Brendan, without him there would be countless more things that would fall through the cracks. No offense to Mike but just because Mike says "he has alot on his plate" doesn't mean that I do, It means that I may be taking my daughter to school at the moment you called or was trying to figure out what on earth my 2 year old ate that could cause a 300 lb warhead go off in her diaper. I hate that I forgot the signed decks and I hate that text on a forum can be read in a million different ways but be the exact same words.

Jackson, you know that I am the first in line to stand between you and the mongrel hoard, even when I'm catching hell for it.

You don't have the 50-100 v1 Moriarty decks to send to the people here on UC that ordered them? Seriously? I know - it's not free, but it's sure a lot cheaper then taking them back and refunding the money - not that I want it, but I did expect to get 3 signed 'special v1 edition' decks with the seals on them.

Not even 1 per user that ordered them signed?

This would bring us back to fairness to all the customers.

That's simply not true, Brandon. He already stated that he "said that only on UC" (but it appears to be more than one sentence to me). How about this: he goes to the freakin' Wally World (AKA "Walmart") and buys a couple of sheets of clear Avery labels 1" tall x 3" wide, signs the darned things and mails them out?

In fact he said it's only the people here on UC that got that promise, and for me, when you say something like that in an open forum, that's what it is.

[Widdee]

It all comes out in the wash. I have a grand plus invested in Jackson's decks and most of them are worth a good bit more than I paid for them, some a hell of a lot more,so I have no complaints and I'm not going to get bent out of shape if he makes a mistake, Lord knows I've made mine.

[TLZ1979]

I think what Brandon means is why would he just give that out to UC, he might have said it on here, but his credibility means that if he was going to do it for one person he would do it for everyone, and not just UC but all the kickstarter backers as well. Whether it is labels or the actual deck it doesn't really matter.

UC members don't deserve any favoritism which is clearly what some are suggesting here. Sure the comment was made on here, and not on KS but that is hardly the point, the project was a project run on KS.

I am not defending Jackson at all, but honestly i don't even care whether they are signed or not.

I love a good witchhunt like any true Brit hey we are the best ones at it, our press are currently trying to raise a witch hunt for the english national football team and steven gerrard and i have my pitchfork sharpened for that specifically.

But don't think that just because he happened to say he would do it on here, only UC members should get something different from everyone else, that would be plainly a ridiculous thing to do.

People even if they are not members here they watch UC, i did for 6 months, i knew when to back things and when projects were being launched because of UC, and finally chose to join here. If Jackson did something like that and it got back to the comments page on KS, that he favoured a 10% (if it is even that) minority on a forum over the rest of the 700 backers on the project.

How would people on here feel if Jackson made a promise on a forum you didn't frequent he delivered on something that made 79 peoples decks more valuable than the one you spend your hard earned cash on backing it on CL or Kickstarter, and then word got back on here about what had happened, i guarentee people on here would not be happy about it.

Jackson has made a mistake, he has admitted it, and he has two options, send out another batch of decks to everyone UC and KS backers that bought the modified v1 decks signed and free of charge - he probably doesn't have the number of decks to do that, and to do that for 700 people is totally unfeasible.

or he offers to takes the decks and refund the money, which is what he has done.

He could potentially offer to take the decks back sign them and ship them back out again, but the chances are the decks will get damaged somewhere along the way with all the travelling especially as a lot of his backers are not just from america but from all over the world, and then he will get crucified for that as well.

The other question about UC favouritism is how does Jackson know who to ship the decks to if he does just ship to the UC members (which i don't think he should even consider), but if he did so for some bizarre reason, he doesn't know who all of us are, and he doesn't know who backed and who didn't back the V2 deck, yes there are some of us that are very loud on the forums but alot of us aren't, yet we all know and saw what he said. But i suppose as long as the elite and the loud ones get what they want they will happy.

There is another very simple option, artists like Jackson just stop posting on here, and then United Cardists loses a good poster, and a one of the best card artists around as a member.

[Mike Ratledge]

TL;DR

However, UC member WERE offered the exclusive "signed decks", as stated many times and by Jackson himself.

[wwpierce]

Just trying to understand the logic behind that one...

The logic behind that decision is easy. $, £, € & ¥. Dollars, Pounds, Euros and Yen (oh my). Cash. Money. Dinero. Mullah. Greenbacks. Folding Bills. Currency.


In other words, "Damn, I got a whole lot of product that I already said I won't sell at any other time. I don't want to lose all my money on it, so I'll sell a few special editions to limited people. "

Followed soon by, "Damn I still have a lot of product that I already said I won't sell, but already sold some. I know, I'll say that more people are special but still limit what they can buy so they feel special too. Nobody will care, and the yells from the umm, what, 10% or so that do care will be drowned out by the cries of joy from the rest of the crowd that is clamouring to give me money."

I'm sure it wasn't as diabolical as that (this post is written in a semi-satirical tone) but you get the gist of it.

Chach,
I understand what you are saying, but the price was the same. $12 was the original price for a V1 deck during the first campaign. He did not really make any more money…but you are correct.. he did not lose as much by being able to get rid of them.

I guess my point is.. even after all the issues, it should have went in the direction of….I am releasing the remaining the V1 decks to new backers. You can purchase one during the backerkit stage. If you were a previous backer, you can purchase a Special Edition version as thanks for sticking it out from the beginning (which I thought was the whole original point of the Special Edition)... End of story. Now you have sold 500, etc Special Editions and dumped the remaining supply of V1’s. Again, this is all easy to consider months after the issue…

Either way.. it it’s a learning curve for each project. Things happen, you make adjustments on the fly.. you have US backers, Int. backers all throwing stuff at you… requests, demands, etc.. it has to be a bitch to deal with..

[shadowkat]

My order was not correct, they shipped the wrong amount of V1's. I contacted them and they took care of it right away, no charge to me. I just wanted to post a positive comment. AND the number they sent me was really low! Thanks Kings Wild