It wouldn't surprise me if a shipment to Gambler's Warehouse was labelled as a commercial shipment and given priority at customs. They've been available on their website for over a week already, basically as soon as anyone here said they received them.SerKoN wrote:For me, as the author of the project. It is not nice to know that my patrons, thanks to whom the “Dance of Death” card project was realized. Have not received your cards yet !!! We all learn something! And when we learn something, we inevitably make mistakes !!! What conclusions, I made for myself, cooperating with patrons, large orders .... In my opinion, there are two ways. 1) It is to undertake from them, not to put up for sale cards in free access, until my patrons who supported the project on the kickstarter receive ... 2) Make a delay of 3 weeks for sending cards to large customers, taking into account the specifics of Ukraine’s international mail.Outsider wrote:playingcards.net has this deck in stock for $17, free shipping. Will be another week before mine arrives but I'm glad to see it, just missed the campaign.
It's good that you think of your customers first, but I personally don't necessarily think it's a big problem on the whole. It does suck that with international shipping you end up with a handful of outliers who experience long delays that others don't, but what can be done? You could hold back commercial orders as you say, but for how long? Sooner or later those commercial customers would ask where their shipment is even though a few backers are still waiting, and it's not wrong of them to want to stock their stores with popular new cards.
I think it's obvious that your attention to customer service will more than make up for minor inconveniences, backers tend to be understanding about things outside your control. I look forward to backing the next two decks you put out.
Frustrating but I'm not sure there's a good solution!
