Having trouble removing decks from wantlist

[rookiecrdnut]

I've added a few decks to my wantlist and as I order them I delete them from there. There are about 12 decks that will not delete and go away. Others have been no problem. Wondering if anyone else is having this problem. Any help appreciated.

[ecNate]

Capture.JPG (10.51 KiB) Viewed 2888 times

You are using the '-' icon, right? As available when you open the details for the deck. Works OK for me. What are the specific decks that you are locked into?

[rookiecrdnut]

Yes, I'm using the tab so it says "0". The 15 decks that are in my want list now I can't delete. I've tried multiple times with no luck. Had no problem with other decks I deleted.

[ecNate]

With the new system, even I as an admin don't have much ability to access your account as you to really troubleshoot. Previously, with your permission I could modify your login and access your account to troubleshoot, but with the new self service you would have to privately share that. I can still do that if you want, but if you are not comfortable then your best option is to contact Alex directly at info@portfolio52.com and maybe he can offer direct assistance.


I do see you have 15 in your wishlist - http://www.portfolio52.com/profile/50/wishlist" onclick="window.open(this.href);return false;

I'm sure this isn't the case, but I have to say it since others have got confused before:
1) the +/- icons to use are the ones to the RIGHT of the wishlist number entry
2) Be sure you are logged into your account, especially if you have multiple accounts, as that has gotten people before as well.

I did test it myself using both my admin and general user accounts, on both old wishlist items and new. I was able to add/remove by using the +/- icons and no need to save. If you still can't get anywhere you may have to see if Alex has time to review as he may know secret URLs to see more than I can.