vasta41 wrote:
Well what's done is done- there isn't much KW can do at this point except apologize. Let's face it- in the category of playing card mistakes the color rendering issue here is pretty low on the list. However in both Jackson and Marcus' responses, though explanations were clearly given neither one said, "sorry" for what happened to the deck. I know it may seem trivial at this point but that kind of irked me. Some big egos at KW I guess.
Perhaps it's for others to judge and not me, but I would say it's not so much a case of big egos as it was that both Jackson and I were focusing on explaining the different steps that lead to where we are now with the project. Of course we're sorry that the results are not up to par with the expectations backers had going into the project, but here we were laser-focused on explaining any and all issues and overlooked actually expressing our apologies. Mea culpa.
4.of.Clubs wrote:
I'd have to disagree on this, it does not sound like he made the best decision he could. We spend lots of money back so many of Jackson's project based on the record of him producing awesome decks. If he approved the print just to avoid delays and complication, that to me isn't the best decision... I know 99% of the backers (if not all) would have been fine with the delay to get the deck they pledged for. I doubt he would have made the same decision 3 years back.
And I think it does matter that they don't feel sorry that they've failed their backers. We all understand that delays/mistakes can all happen, but they chose the easy way of hiding that from the backer and say NOTHING (when they already know the problem) and delivery something different from what we pledged for...
In our defence, the print was not approved "just to avoid delays and complication" as you phrased it, it was rather a decision that the results were good although not what we had expected. With the option of going forward with what we considered an unexpected but still good print without added delays or reprinting it for a lighter color result and added delays, the decision was made to go with the former of the two.
As for the information about it, there was no covering up or hiding it going on. However we failed to inform the backers about it which we should have done. I have no interest trying to shift any blame away from Kings Wild for the decisions that has been our responsibility, that much should be obvious by now in these last few posts. There's however quite a difference between actively
hiding something and
failing to inform about it due to not having considered it a big issue. We did not look at the color difference as that big of a problem and therefore failed to realize that we should have informed about the change. That's on us, and that's something we will be taking with us for future projects. And you have our sincere apologies for these problems.
RichK wrote:
Marcus,
I don't know how busy Jackson is but in my opinion any design change/delay/etc. should be updated, major or minor. I didn't know USPCC needed a wider border for safer gilding. The darker back should have been an update and with the USPCC being made to correct the error with the update showing the dark back and corrected coloring. I'd rather wait for something Jackson is proud to put his name on than settle for less. Until I get my decks I won't honestly know the true subtle contrast. But it is certainly not what I expected.
As for the need for card reprints I have a suggestion. I don't know if it's legal to do or if Jackson wants to keep his courts unseen until delivery but how about posting the digital proof image, massively watermarked, in one of these forums asking for extra eyes to look for any errors? If one is found then edit the image circling the found error so you don't get lots of posts about the same error after it's been found. Many new eyes might see something missed. Just a thought.
Thanks.
Thanks for the feedback! Yes, there will be better and more detailed updates in the future. And the suggestion about the digital proofs is a very good idea that I'll talk with Jackson about.
To sum up a bit - this project has been far from perfect and we take full responsibility for our part in that. Once again, you have our full apologies. Unfortunately at this point there is little else to be done than to explain what has happened, why, and how we will work to make sure it will not happen in the future. Hopefully the future should be brighter as the artwork for the latest two projects has been proofed closely card for card by three different people, yours truly included as these were the first two I've been involved in from the start. Jackson and I will also be discussing the next few days how we can implement steps along the way to ensure quality control to a higher degree, and I'm positive we'll find solutions.
Yes, I might be the guy you remember from that thing at that place way back when.
Legacys are being hand gilded at the moment!
...I just got my Black Diamond Legacies...SORRY for the confusion and stir I may have caused 