![Sad :(](./images/smilies/icon_e_sad.gif)
What do you guys think?
I just placed an order recently with them and was shocked by the shipping charges...minimal 13-14 for 4 decks and 17 for a total of 6 decks to ship in the US...what was the kicker is that 2 out of the 6 decks arrived damaged as they were just thrown in a box (much bigger than necessary) with only a handful of peanuts (of course not enough to prevent movement during shipping)...decks weren't even wrapped in bubble wrap, just loosely packed.jerichoholic wrote:I noticed with the recent Elite deck that it also cost like $14 to ship one deck, a lot more than the new E price and more than I previously recall paying.
That's pretty odd considering Theory11's sole reason for using the boxes with peanuts is to prevent such a thing from happening in the first place. I find it unusal when I get a deck from them and it's a box full of peanuts and the deck is right at the very bottom. Wouldn't it make more sense to put the deck in the middle to protect it? I don't understand it.shermjack wrote:I just placed an order recently with them and was shocked by the shipping charges...minimal 13-14 for 4 decks and 17 for a total of 6 decks to ship in the US...what was the kicker is that 2 out of the 6 decks arrived damaged as they were just thrown in a box (much bigger than necessary) with only a handful of peanuts (of course not enough to prevent movement during shipping)...decks weren't even wrapped in bubble wrap, just loosely packed.jerichoholic wrote:I noticed with the recent Elite deck that it also cost like $14 to ship one deck, a lot more than the new E price and more than I previously recall paying.![]()
Needless to say, I have contacted customer support and the good thing is that T11 is usually good about making things right...just a shame to see such unprofessional packing from a company like T11.
EDIT: As I didn't contact T11 until late Friday, I only got a response today...as usual, T11 came through and immediately sent out replacement decks when they received my support request...I also got to keep the damaged decks! As I have said before, T11 has the best customer service and will gladly continue to support them!
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